FREE SHIPPING on all orders
FREE SHIPPING on all orders
You can see a full list of our retail partners on the Shop Directory on our website
Happy Shopping 🛍
It may be that you have signed up with Laybuy a while back but don't remember the number or email used.
You won't be able to create a new account, but our Customer Service Team can help you get access to your old one. Please reach out to our Customer Service Team with the following information so that we can resolve this as quickly as possible:
- Your Phone number
- Your Date of Birth
- Any other email you may have used to sign up
Your account could be suspended for a number of reasons (it is an old inactive account, the signup process was not completed, there is an overdue payment etc).
We can help you back up and running - please contact the team here and will will get back to you asap with the next steps 🙂
You can make your first Laybuy purchase as soon as you complete the registration and your account is activated 🙂
Your Laybuy account can be created either by clicking Sign Up on our site, or by selecting Pay by Laybuy upon checkout and creating an account. Once approved you will be able to complete purchases using Laybuy at any of our approved Merchants.
Laybuy performs a credit check on all new users upon registration and you may be asked to input valid ID. Once your credit score & ID has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit.
To be eligible to use Laybuy you must:
be a resident of New Zealand, United Kingdom (excluding Ireland), Australia or the United States
PROBLEMS SIGNING UP:
When completing the sign up, please make sure:
- All details are correct (DOB, Registered Address)
- Your name will need to match exactly what is on your ID
- You have not previously had a Laybuy account (if so, please contact us)
If you have any trouble with signing up or with the ID section, please do send a copy of your ID through Submit a Request and we can review your Laybuy account
If you are receiving the message unable to authenticate it will mean that the password entered is incorrect.
To reset your password - please see the below steps:
1. Go to Log In
2. Click Forgot your Password
3. Enter in your email address
4. Once you received the email (be sure to check your Junk/Spam folder), you will need to enter in a new password
Still having trouble? Please Submit a Request and let us know what is happening (error message/screenshots)
Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.
Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately.
The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.
Once you select Pay by Laybuy at checkout and complete your purchase, the merchant/retailer ships any products directly to you at the delivery address you have requested.
Laybuy doesn't charge you any interest or upfront fees.
If you miss a payment you will be notified immediately. A late payment fee (£6 GBP / $8 USD / $10 NZD or AUD) may be charged in respect of each payment you fail to make on time. Any payment default may also result in our debt collection service contacting you and/or your credit score being affected.
Laybuy is available for New Zealand, Australian and UK residents who are at least 18 years old.
Before you can use Laybuy you need to provide us with your full name, residential address, email address and your mobile number for the credit check/verification.
We will also need your Visa Debit or Credit Card details so that we can deduct the amounts in connection with your purchase.
To be eligible to use Laybuy you must:
If you are signing up in New Zealand or Australia, you will be required to present your valid Drivers License number or Passport number.
If you are signing up in New Zealand, it will need to be a NZ licence or passport 🇳🇿
If you are signing up in Australia, it will need to be an AU licence or passport 🇦🇺
If you see the error There has been an error processing your request when attempting to add a new card or make a payment, there are a few things to check:
1) Does the card have sufficient funds? (if you are adding a new card to your account, you will need to have a minimum amount of $1/£1)
2) Is the card valid or expired?
3) Has the correct CVC been added?
4) Is your bank blocking the transactions?
If you are still having trouble adding a card, or making payment, please contact the team via Submit a Request and we can help you further 🙂
When a payment for an instalment fails, we send you an email to let you know straight away that this has failed. The payment will then be attempted again 24 hours later and if this fails a late fee is applied. If this instalment remains unpaid for a further 7 days, another fee will be applied.
To avoid late fees, be sure to log into your account and click Pay Now next to this declined instalment to bring this back up to date 🙂
To ensure you don't get into too much trouble, Laybuy will not allow you to make a new purchase until your declined payments (instalments and late fees), are all paid.
We understand that things can happen and circumstances changes so we have a Laybuy Financial Assistance and Hardship page that provides further information on how we can help.
If you have any questions at all, please contact the team via Submit a Request